General terms and conditions
This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase.
PERSONAL INFORMATION
When you visit the Site, we automatically collect certain information about your device, including information about your browser, IP address, time zone and any cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to the automatically collected information as ‘Device Information’.
We collect Device Information using the following technologies:
- ‘Cookies’ are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- ‘Log files’ track actions that occur on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- ‘Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the website.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number, email address, and phone number. We refer to this information as ‘Order Information’.
When we talk about ‘personal information’ in this Privacy Policy, we are talking about both device information and order information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this order information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When consistent with the preferences you have shared with us, provide you with information or advertising regarding our products or services.
We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to run our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site - you can read more about how Google uses your personal information here: https://www.google.com/intl/sv/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to otherwise protect our rights.
DELIVERY OF PACKAGES
All our products are shipped within England with 6-12 days trackable shipping if the product is in stock. If the product is not in stock in our English warehouse, your product will be sent from our foreign warehouse after 1-6 days with 6-18 days trackable shipping.
Once your order has been dispatched, you will receive an email with a link where you can track your order.
PICKING UP YOUR PARCEL
If for any reason you do not collect your parcel from the postal agent and it has been returned, we will charge a fee of GBPÂ 35.
ORDER NOT RECEIVED DESPITE PROOF OF DELIVERY
If your order has not been received and we have proof that it has been delivered (as evidenced by proof of delivery from our carrier), we are not responsible for any loss or damage that occurs after the delivery has been made. In these cases, we regret that we cannot provide any compensation or remedy.
BEHAVIOURAL ADVERTISING
As described above, we use your personal information to provide you with targeted adverts or marketing communications that we think may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (‘NAI’) training page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads